Design leader. Speaker. AI in practice.

Designing AI for Moments that Matter: Building experiences customers want
The AI Summit New York | Javits Center New York • NY | December 11th

On Day 2 of the AI Summit NYC 2025, I delivered the opening keynote for the GenAI Stage. Drawing from two years of transforming a legacy servicing platform at Capital One, I shared battle-tested frameworks for overcoming misalignment, cognitive overload, and the challenge of building for real user contexts. My presentation focused on behavior change as the true measure of AI success, emphasizing parallel-path learning, iterative adaptation, and building trust through thoughtful design at scale.

Visual Design CoP Panel
Internal Leadership Panel | February 2025

Panelist for a Fireside Chat with the Visual Design Community of Practice on how visual design builds successful careers and design practices. Shared insights on integrating visual storytelling into strategic work.

Behavior-Based Servicing in Conversational Experiences
Voice & AI Summit, Arlington, VA | October 2024 Highly attended session

Together with two colleagues, we presented "Talk Fine, Listen Better: Behavior-Based Servicing in Conversational Experiences" at the Voice & AI Summit, exploring how AI can create better customer service by actually understanding what people need. The talk introduced a framework that maps user language patterns to behavior modes—helping systems recognize whether someone wants guidance, information to compare options, or just a fast solution. By aligning responses with user context and intent, we can reduce effort, build trust, and create experiences that feel genuinely helpful instead of frustratingly scripted.

This talk was also given internally to the Capital One Experience Design organization.

Designing in the Age of Curiosity, Complexity, and AI: What attending Config reignited — and where I’m taking it next
Medium | May 2025

I attended Figma's Config 2025 and wrote about six lessons that are shaping how I lead and build: getting lost in the process, obsessing over details, prototyping earlier, and remembering that storytelling still wins. AI isn't the enemy—it's the invitation to design with more curiosity and courage.