Building the future of AI-powered customer experiences
I create experiences that empower associates, reduce customer friction, and reimagine how organizations engage in their most critical service moments. Whether it's aligning leaders around a 5-year vision, simplifying legacy systems, or weaving GenAI into the servicing workflow, I lead teams to connect the dots and make complexity feel effortless.
I turn ambiguity into action. Whether it's untangling legacy systems or leading teams through AI adoption, I find the thread that makes complexity feel simple.
Case Studies
The majority of my work is focused on internal applications for large corporations, the below projects are password protected. If you'd like to review my portfolio please reach out, I'd love to walk you through them.
Case studies
I build strong relationships, thoughtful systems, and work that matters—because how we get there matters just as much as where we’re going.
People
I build teams that trust each other and hold high standards. I've coached designers through their first executive presentations and managed people through brutal performance review cycles. I know what it takes to help people lead when the stakes are high.
Process
I bring structure to ambiguity. I create rituals and frameworks that ground teams through change, drive consistency across portfolios, and bridge user needs with business goals. I'm not interested in shipping features. I'm interested in building systems that scale.
Projects
I lead bold, messy, meaningful work. From AI-enhanced platforms to multi-year servicing roadmaps, I help organizations define the vision, align cross-functional partners, and build the systems that bring it to life. I connect strategy to execution. I've led teams that turned five-year visions into working products that thousands of agents use every day.
I share insights on AI transformation, design leadership, and building human-centered experiences at scale.
Past engagements
Designing AI for Moments that Matter: Building experiences customers want | AI Summit, Javits Center, New York • NYC | December 11th, Day 2 GenAI Stage Keynote
Behavior-Based Servicing in Conversational Experiences | Voice & AI Summit, Arlington • VA | October 2024
Highly attended session
Visual Design CoP Panel | Internal Leadership Panel | Virtual | February 2025
Recent Writing
Designing in the Age of Curiosity, Complexity, and AI: What attending Config reignited — and where I’m taking it next | Medium | May 2025
Teaser of more corporate work
Apple Rewards
Priceline Rewards
Decision Quest
Vanguard Labs
Endo Pharmaceuticals